Welcome to the JobRad® Loop Help Centre
Use our contact forms to submit your enquiry. We will be happy to respond as quickly as possible by email.
Bike Alert
You know exactly which features your dream bike should have, but it is not currently available in our shop? Create your personal Bike Alert in just a few simple steps and benefit from the advantages of our refurbished bikes, including attractive pricing and sustainability.
You will be notified as soon as your ideal bike becomes available in our online shop.
Bike Finder
Discover your personal tool for finding the ideal bike. In just a few simple steps, you can find the perfect bicycle for your needs.
Simply enter your preferences, such as intended use, size and budget, and let our Bike Finder do the rest. Save time and effort and start your journey with your new bike today.
General enquiry
Do you have a question about our online shop, the ordering process, our products or the assembly of your bike? Take a look at our FAQs for quick answers.
Delivery or collection date
Do you have a question about the delivery or collection date of your order? Please refer to our FAQ section and our our shipping, payment and returns information.
If your question is not answered there, feel free to contact us using the contact form.
Complaint or transport damage
Have you noticed a defect or transport damage on your bike? Please complete our complaints form and include your order number, describing the issue as clearly as possible.
You are welcome to attach photos or a short video to help us assess the situation more quickly.
You can find more information about our complaints process here.
Cancellation & returns
Would you like to cancel your order and request a free return? No problem. Simply submit your cancellation request using our form and include your order number.
You can find more information about our cancellation process here
Couldn’t find the answer to your question?
Please feel free to contact us using the contact form.
For complaints and cancellations, kindly use the forms mentioned above to ensure your request is processed as quickly as possible.
Alternatively, you can reach us by phone: Monday to Friday, 8:00 am - 5:00 pm +49 89 201 959 882
To avoid longer waiting times, we recommend calling between Tuesday and Thursday on working days.
Welcome to the JobRad® Loop Help Centre
Use our contact forms to submit your enquiry. We will be happy to respond as quickly as possible by email.
Bike Alert
You know exactly which features your dream bike should have, but it is not currently available in our shop? Create your personal Bike Alert in just a few simple steps and benefit from the advantages of our refurbished bikes, including attractive pricing and sustainability.
You will be notified as soon as your ideal bike becomes available in our online shop.
Bike Finder
Discover your personal tool for finding the ideal bike. In just a few simple steps, you can find the perfect bicycle for your needs.
Simply enter your preferences, such as intended use, size and budget, and let our Bike Finder do the rest. Save time and effort and start your journey with your new bike today.
General enquiry
Do you have a question about our online shop, the ordering process, our products or the assembly of your bike? Take a look at our FAQs for quick answers.
Delivery or collection date
Do you have a question about the delivery or collection date of your order? Please refer to our FAQ section and our our shipping, payment and returns information.
If your question is not answered there, feel free to contact us using the contact form.
Complaint or transport damage
Have you noticed a defect or transport damage on your bike? Please complete our complaints form and include your order number, describing the issue as clearly as possible.
You are welcome to attach photos or a short video to help us assess the situation more quickly.
You can find more information about our complaints process here.
Cancellation & returns
Would you like to cancel your order and request a free return? No problem. Simply submit your cancellation request using our form and include your order number.
You can find more information about our cancellation process here
Couldn’t find the answer to your question?
Please feel free to contact us using the contact form.
For complaints and cancellations, kindly use the forms mentioned above to ensure your request is processed as quickly as possible.
Alternatively, you can reach us by phone: Monday to Friday, 8:00 am - 5:00 pm +49 89 201 959 882
To avoid longer waiting times, we recommend calling between Tuesday and Thursday on working days.