Questions & Answers

Since 2018, we have been the go to choice for refurbished bikes, giving pre owned bicycles a genuine second life. That vision remains. Now under a new name: JobRad® Loop.

What’s new As part of the JobRad® family, we benefit even more from our close partnership with JobRad® GmbH. Germany’s leading provider of cycle to work schemes, trusted by over 100,000 employers nationwide.

What stays the same

• We act responsibly: We actively shape sustainable mobility by giving bikes a second chance.

• We live and breathe bikes: We repair, refine and optimise every detail with genuine passion so every bike stays in the loop.

• We create real impact: Together, we deliver lasting value for you and for the environment.

No. All orders, returns and warranties continue as usual. If you have recently placed an order, there is no need to worry. It will arrive on time.

No. Your customer account remains unchanged, including your login details. You can continue to sign in as usual.

They remain valid, of course. If you have a code, you can continue to redeem it as usual in the new design.

No. All existing warranty and guarantee claims remain fully valid. If you experience an issue with a product, you can still contact us. Everything continues as usual.

Your data remains safe and protected. Our privacy policy stays the same.

For now, the focus is on our new look. But there may be more exciting updates coming soon. Stay tuned.

No. Everything continues as usual. You can simply keep shopping and enjoy the new look.

Most bike models are available in different frame sizes. We always state the manufacturer’s frame size and any size recommendation provided by the manufacturer.

If the manufacturer’s information is not available, we rely on our own size guide as well as the measurements taken from the bike. If you are still unsure, please feel free to contact our customer service team.

The range depends on several factors, such as the outside temperature, your own level of effort, body weight, terrain and pedalling cadence. For this reason, it is not possible to give an exact figure. Any range provided is always an estimate based on experience and real world conditions.

We recommend using the Bosch eBike Range Assistant to get a better indication of how different factors influence battery range. This will help you understand what to expect under your individual riding conditions.

Battery cell manufacturers define one charging cycle as charging a battery from completely empty to fully charged. In other words, if the battery is half empty and then fully charged, this counts as half a charging cycle. If it is charged from half empty to full twice, this equals one complete charging cycle.

For example, as one of the world’s leading battery cell suppliers for e bikes, Samsung states that after 500 full charging cycles, the cell retains approximately 75 percent of its original capacity under laboratory conditions.

This means that after this number of full charges, the battery can no longer reach 100 percent of its original capacity, but only around 75 percent. The range will therefore decrease over time. However, this does not mean that the battery is defective. It simply reflects normal wear and ageing.

We are an online only shop and do not operate a physical showroom. For this reason, test rides at our location or in person collection of your order are not available.

If you have any questions about our bikes, frame sizes or anything else, our customer support team is happy to help by phone or online.

Thanks to our 14 day return policy, you can also take advantage of a practical two week test ride of up to 50 kilometres after your bike has been delivered.

Deliverywithin Germany costs €49 and to other EU countries €69, excluding cargo bikes and other bulky models.

Returns are free of charge. In the event of cancellation, we will refund all shipping costs.

It pays to be quick, as each of our bikes is a unique item and only available once. Some models may be offered in different variants, model years or frame sizes, which you can select on the product page.

Our shop is updated daily, with new bikes added across a wide range of price categories. You will find well known brands as well as lesser known manufacturers and niche products.

If your dream bike is not currently available, you can easily set up your personal Bike Alert Bike-Alert in just a few steps. This way, your ideal bike could be just days away.

Unfortunately, it is not possible to reserve a bike. As our online shop is open around the clock, there are often several people interested in the same model. It is therefore worth acting quickly.

However, thanks to our 14 day return policy, you have the option of a two week test ride of up to 50 kilometres after delivery.

Delivery within Germany costs €49, excluding cargo bikes and other bulky models.

For bikes purchased from us, we provide a one year statutory warranty. Please also refer to our terms and conditions) for further details.

Any manufacturer’s warranty on bikes or components is generally not transferable to second owners. In some cases, it may be granted at the manufacturer’s discretion.

If you have a complaint or any questions regarding warranty or guarantee, please contact our customer support team.

We specialise in the sale of high quality refurbished bikes. Everything listed on our website is in stock and available to order online.

If you require additional accessories, we recommend contacting your local bike dealer, who will be happy to assist you.

At present, we only sell complete bikes and do not offer separate accessories or spare parts.

In the event of a complaint, we may be able to provide the necessary spare parts for many bikes or assist you with reordering them, subject to prior agreement with our customer support team.

If you experience an issue with a bike purchased from us, please contact us using our complaints form.

In most cases, repairs can be carried out at a workshop near you, following prior agreement with our team. If you are unable to find a suitable workshop, we will be happy to assist you in locating one.

Every bike we sell is professionally refurbished. This means that our trained workshop technicians inspect and service each used bike according to a defined process and quality standard.

All functions are carefully tested, and any worn parts are replaced with equivalent branded components. In addition, each bike undergoes a thorough and gentle cleaning using low pressure equipment.

All of our bikes are free from technical defects. Each used bike has its own history and previous use.

We photograph every bike from multiple angles so that any cosmetic signs of wear, such as scratches or paint chips, are clearly visible in the product images on our website.

Most components on a bicycle are designed for long term use. However, certain parts can wear out over time through regular use or become damaged due to poor maintenance or improper storage.

Typical examples include brake pads and brake discs, the chain, the battery, tyres and inner tubes. If any of these parts show significant wear, they are of course replaced before the bike is offered for sale.

Our workshop specialises exclusively in refurbishing our own company bikes and is therefore fully utilised. For this reason, we are unable to accept bikes for repair that were not purchased from us.

You will certainly find a local bike shop near you that will be happy to assist with the repair of your bicycle.

Bike leasing has become increasingly popular. Our sister company, JobRad, has played a pioneering role in this sector and is the market leader.

Lease agreements typically run for up to three years, although they may also end earlier for various reasons. If the bikes are not purchased by the lease user or a specialist retailer at the end of the contract, they are returned to us.

After undergoing our thorough refurbishment process, the bikes are offered in the JobRad® Loop online shop as high quality refurbished bikes at fair prices, giving them a second life.

All e-bikes we offer are pedelecs, meaning they provide pedal assistance via an electric motor. The pedelecs in our range comply with the legal requirements applicable in Germany.

This also means that our pedelecs and speed pedelecs have not been modified or tuned in any way.

E bike drive systems operate using software installed on the control unit, the motor and the battery. Where we have access as a non brand specific retailer, we read out this software and update it accordingly.

Within the scope of our capabilities, you will therefore always receive the most up to date software version available to us.

We accept payment by bank transfer, credit card, Apple Pay and PayPal.

Payments by bank transfer may take one to three working days to reach us. Payments made by credit card, Apple Pay or PayPal are received instantly.

If you would like to finance your new bike, we recommend the instalment payment option via easyCredit. You will find all relevant information on our information page, on the individual product pages and during checkout.

Alternatively, you may be able to select a financing option via PayPal, provided this is offered to you directly by PayPal.

It is not possible to pay for your order in instalments directly to us. We are also currently unable to offer a trade in service for your old bike.

We are delighted that you would like to give your bike a second life. We believe that every bike deserves a second or even third life.

Our buy back service is currently paused while we work on expanding and improving the processes behind it.

By providing honest photos and a clear description, you will certainly find a happy buyer through one of the relevant online marketplaces.

At present, we focus exclusively on the sale of high quality refurbished bikes. Most of our bikes are lease returns from contracts with various leasing providers. However, we do not currently offer bike leasing ourselves.

E bikes are always supplied with the appropriate charger. Bikes with a removable battery include the corresponding battery keys, in the quantity stated in the offer. Speed pedelecs are delivered with the required registration documents.

Each bike is supplied with pedals, which are not mounted in our product photos. These will either be a set of standard pedals or the pedals originally fitted to the bike. As our bikes are refurbished, we cannot guarantee that the supplied pedals are model specific.

The delivery also includes everything shown in the product images for the respective listing. Any additional accessories such as displays, pannier racks, bottle cages, mudguards or similar items that are not visible in the photos are not included.

Assembly tools as well as documents such as the original invoice, user manual, service book or service reports are not part of the delivery.

Please note that our offers may differ from the original factory specification of the bike when new.

At present, we offer delivery within Germany for €49 and to other EU countries for €69. In the event of cancellation, we will refund the full shipping costs.

Once payment has been received, your bike will usually be delivered within 7 to 12 working days. Please refer to the delivery information shown on the relevant product page in our online shop for the most accurate timeframe.

Depending on your postcode, the bike will be delivered either by our own logistics team or by an external freight partner. In both cases, the delivery date will be arranged with you in advance by email or telephone.

Our bikes are delivered fully assembled. For transport reasons, the handlebars are positioned sideways upon delivery and must be straightened and securely tightened before riding.

The pedals can be found in a small box together with the remaining accessories. We will send you assembly instructions by email in advance, so you know exactly how to get your new bike ready to ride in no time and set off on your first ride.

We believe that a bike should be both tried and ridden before making a final decision. Once your new bike has arrived, you are welcome to test it for up to 50 kilometres.

Please make sure that no additional signs of use or wear are added beyond this. A little road dirt is, of course, perfectly acceptable.

Your bike will be delivered with a small box containing the accessories listed for the respective offer in our online shop. Battery keys and, where applicable, frame lock keys are also included in this box.

The number of keys may vary, but at least one key is supplied per lock, provided the battery can be removed using a key system. In the case of frame ring locks, the lock may be secured during transport, as otherwise the key cannot be removed.

As our bikes are refurbished used bikes, we are generally unable to provide a printed user manual. However, you can usually find the relevant manual online on the manufacturer’s website or through an authorised new bike dealer.

From the date of delivery, you have the opportunity to test ride the bike for up to 50 kilometres within 14 days. If you decide not to keep the bike, please submit your cancellation in writing via our withdrawal form or by email, including your order number.

Unless otherwise agreed, the cancellation must reach us within 14 days of receipt of the bike.

We will then arrange free collection of the bicycle. Once it has arrived at our workshop, we will inspect its condition. After successful verification, we will refund the full purchase price using the original payment method.

You can find more information about our withdrawal process here

Collection of cancelled orders is always free of charge.

If delivery charges were applied for shipping to other EU countries, or for cargo bikes and other bulky models, these costs will also be fully refunded in the event of cancellation.

We are very sorry to hear this. Please contact us via our complaints form, ideally including photos or a video of the issue.

Depending on the type of damage, we will either send you replacement parts free of charge or, following prior agreement, cover the cost of a repair at a bike shop near you.

Please note that we are unable to reimburse repair costs that have not been agreed with us in advance.

You can find more information about our complaints process here.

At present, we do not work with contracted workshops. However, we are happy to support you in finding a suitable bike shop.

Depending on the bike model, we also recommend using the online dealer locator provided by the respective manufacturer.

From the receipt of your cancellation to the completion of the refund process, it usually takes approximately 14 days.

We are committed to processing refunds as quickly as possible, and cancellations are therefore prioritised within our system.

If you have any questions about the status of your request, our service team will be happy to assist you.