We believe that a bike should be both tried and ridden before making a final decision. Once your new bike has arrived, you are welcome to test it for up to 50 kilometres.

Please make sure that no additional signs of use or wear are added beyond this. A little road dirt is, of course, perfectly acceptable.

From the receipt of your cancellation to the completion of the refund process, it usually takes approximately 14 days.

We are committed to processing refunds as quickly as possible, and cancellations are therefore prioritised within our system.

If you have any questions about the status of your request, our service team will be happy to assist you.

Collection of cancelled orders is always free of charge.

If delivery charges were applied for shipping to other EU countries, or for cargo bikes and other bulky models, these costs will also be fully refunded in the event of cancellation.